StanfordSE’s agile and responsive Technical On-Call Support (TOCS) gives your company a competitive advantage.
With TOCS, you have a lifeline of agile and flexible on-call technical support 24/7. Our responsive technical support will free up your internal resources to focus on building and running your business.
StanfordSE onboards your organization at no charge with the same thorough care and attention it provides its Managed Services clients. So your Managed IT services team has a holistic understanding of your environment before you ever place your first billable tech support call.
StanfordSE's on-call IT support can handle situations such as:
StanfordSE’s certified TOCS technicians save you valuable time, money, and resources and offer not only ease of escalation but instant access to the our TOCS expert toolbox.
The moment you need StanfordSE’s on-call IT services, our expert TOCS technicians are there to join forces with your team, address any problems, and stabilize your environment. When you call, our incident response process begins, no matter your business hours.
As soon as you notify us of an issue, our Network Operations Center (NOC) technical team seamlessly merges with your organization. Our team will open an on-call tech support ticket and assign an expert technician to work with you to remediate the issue. We tracks the progress of your ticket and leverages all necessary resources to resolve the problem.
Utilize StanfordSE TOCS as
Experience the agile and responsive technical support and incident management you need, when you need it. Your organization can carry on with business as usual while our on-call support team handles the IT issues.
